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How We Keep Your Account Information Secure

When you open an account with us, your personal details, payment methods and gameplay history stay encrypted and confidential.

Account data encrypted end-to-endPayment info stored securely offlineNo data sharing with third parties without your consentYour privacy rights explained in plain language
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How to Request Your Data or File a Privacy Concern

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Live Chat Support

Available Monday to Friday, 09:00–21:00 WIB. Open the chat widget in your account lobby to ask about your data rights, request a data export, or report a privacy issue.

Email Submission

Send your data access or deletion request to [email protected] with your username and registered email address. We respond within seven business days.

Account Settings

Log in, go to Settings → Privacy & Security to review what personal information we have stored, update your contact details, or manage cookie preferences.

SECURITY DETAILS

Data Protection, Cookies and Account Access Controls

Encryption and Storage

Your password is hashed with industry-standard algorithms. Payment card details and bank account numbers are never stored on our main servers; they're tokenised and held in a separate, air-gapped vault. Withdrawal approvals require a one-time PIN sent to your registered phone number.

Cookie Use

We use session cookies to keep you logged in and to remember your game preferences, language and lobby layout. We use analytics cookies to count page visits and see which games attract the most play. You can disable non-essential cookies in your browser settings without losing account access.

Account Access and Device Limits

You can log in from mobile or desktop. If we detect a login from an unfamiliar location or device, we'll send a verification code to your email and phone. You can revoke access to devices you no longer use via Account Settings → Active Sessions.

Data Retention

Your gameplay history and account balance are stored while your account is active. After you close your account, we keep your transaction records for three years to comply with payment verification rules. Anonymised data may be kept longer for statistical and fraud-prevention purposes.

Third-Party Integrations

We share your payment transaction confirmation with your bank or digital wallet (DANA, OVO, GoPay, QRIS) only to process withdrawals and deposits. Game studios receive only anonymised gameplay metrics — never your name, email or phone number.

Your Rights and Change Requests

Contact our support team to update your personal details, request a full copy of your data, or ask us to delete non-essential information. Deletion requests are processed within 14 business days where local law permits. Some data may need to be retained for fraud prevention and account closure verification.

Frequently Asked Questions About Your Privacy

When you close your account, we stop collecting new gameplay data immediately. Your transaction history, deposit and withdrawal records remain on file for three years for payment verification and fraud prevention. You can request deletion of non-essential personal information such as your phone number or alternate email address within 30 days of closure.

Yes. Contact our support team via live chat or email at [email protected] with your username. We'll provide a digital export of your registration details, transaction history, gameplay activity and account settings within seven business days. The file will be sent securely to your registered email.

Payment details never touch our servers. When you select DANA, OVO, GoPay or QRIS, you're redirected to the payment partner's secure gateway. We receive only a confirmation token and transaction ID. Your card or wallet credentials stay with the payment provider, not with us.

We do not sell or share your personal information. Game studios receive only anonymised gameplay data — for example, 'slot games had a 96.5% average payout this month' — never your name, email, phone number or account balance. Withdrawal processing requires us to share transaction details with your bank or digital wallet provider only.

Log into your account and go to Settings → Privacy & Security → Cookie Preferences to disable analytics cookies. To unsubscribe from marketing emails, click the unsubscribe link in any email we send, or update your notification settings in your account dashboard. Session cookies will remain active to keep you logged in.

Contact our support team immediately via live chat (09:00–21:00 WIB, Monday to Friday) or email [email protected]. We'll verify your identity, lock your account temporarily, review your login history and payment activity, and advise you on next steps. We recommend changing your password and enabling two-factor login verification.

Yes. Log in and go to Settings → Notifications to disable game alerts, deposit confirmations, withdrawal reminders and promotional messages individually. You can keep security notifications (login alerts, unusual activity warnings) active while muting game-related updates. Changes take effect immediately.

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